Privacy Policy

Effective date: December 1, 2025

 

OVERVIEW

This Privacy Policy describes how True North Total Wellness (“TNTW,” “we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you access the TNTW Portal, visit our website, or purchase or use our digital products, memberships, or services (collectively, the “Service”).

By using the Service, you consent to the practices described in this Policy.

 

1. INFORMATION WE COLLECT

We collect two primary types of information:

 

A. Personal Information You Provide to Us

When you use the Service, you may provide:

  • Name

  • Email address

  • Billing address

  • Payment information (processed securely by third-party processors)

  • Account login credentials

  • Communication preferences

  • Any information submitted through forms, surveys, or contact fields

  • Content you voluntarily share in community areas (if applicable)

 

B. Automatically Collected Device Information

When you visit the Site, we automatically collect technical data such as:

  • IP address

  • Browser type

  • Operating system

  • Time zone

  • Pages viewed

  • Clickstream data

  • Referring website/URL

  • Cookies, pixels, and similar tracking technologies

This information is used for analytics, security, and site optimization.

 

2. HOW WE USE YOUR INFORMATION

We use your Personal Information to:

  • Provide and maintain the TNTW Portal

  • Process payments and deliver digital products

  • Grant access to membership features and subscriber content

  • Communicate with you regarding your account, updates, and support

  • Personalize and improve user experience

  • Detect and prevent fraud or unauthorized access

  • Comply with legal obligations

  • Send marketing communications (with your consent, where required by law)

We do not sell or rent your Personal Information.

 

3. PAYMENT PROCESSING

We do not store your full payment information. Payments are securely processed through third-party providers such as:

  • Kajabi Payments / Stripe 

  • PayPal (if enabled)

Your payment details are encrypted and processed according to the provider’s terms and security practices.

 

4. SHARING OF PERSONAL INFORMATION

We may share Personal Information with:

  • Service providers (Kajabi, payment processors, email platforms, analytics tools)

  • Contractors or vendors assisting in operations

  • Legal authorities when required by law

  • Successor entities in the event of a business transition

We do not share your information with third parties for their own independent marketing.

 

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies, web beacons, pixels, and similar technologies to:

  • Recognize your device

  • Save login preferences

  • Provide analytics

  • Improve Site performance

  • Deliver relevant content and ads

You may disable cookies via your browser settings, though this may impact functionality.

 

6. TARGETED ADVERTISING & ANALYTICS

We may use third-party platforms such as:

  • Google Analytics

  • Meta/Facebook Pixel

  • Kajabi’s built-in analytics

These tools help us understand user behavior and deliver relevant ads.

You can opt out of targeted advertising via:

  • Facebook: https://www.facebook.com/settings/?tab=ads

  • Google: https://www.google.com/settings/ads/anonymous

  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

  • Digital Advertising Alliance: http://optout.aboutads.info

 

7. DATA RETENTION

We retain your Personal Information for as long as:

  • Your account is active

  • Required for legal or tax purposes

  • Needed to provide the Service

  • Reasonably necessary to maintain business, security, or operational records

You may request deletion where legally applicable.


 

8. YOUR RIGHTS

Depending on your jurisdiction, you may have rights to:

  • Access your Personal Information

  • Update or correct inaccurate information

  • Request deletion of your information

  • Withdraw consent for email marketing

  • Request a copy of your data (data portability)

  • Object to certain processing activities

To exercise these rights, contact: [email protected] 

We will respond within the timeframe required by law.

 

9. MINORS

The TNTW Portal is not intended for individuals under the age of 18. We do not knowingly collect information from minors. If you believe a minor has provided Personal Information, contact us so we can delete it.

 

10. SECURITY MEASURES

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

 

11. INTERNATIONAL USERS

If you access the Site from outside the United States, please be aware that your information may be processed and stored in the U.S. and other jurisdictions.

By using the Service, you consent to this transfer.

 

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Service constitutes acceptance of any changes.

 

13. CONTACT INFORMATION

If you have questions about this Privacy Policy or would like to make a data request, contact us at:

True North Total Wellness (TNTW) 

Email: [email protected]